You may return new unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you have received the item(s) as a gift, you may return them to us for store credit or a refund to the buyer.
We will normally ship from stock the next day by ground using the USPS. We offer free ground shipping to US addresses. We may ship a partial order and back-order those items that are out of stock. We will notify you of the expected delivery date of the items on back-order.
You should receive the item within 5-7 days. We will notify you by email if we are out of stock and what the expected delivery time will be.
You may pay $8.50 for Priority Mail 2-3 day delivery or the published rate for UPS Ground, 2nd Day Air or Next Day Air delivery.
As of July 13, 2009, we will accept orders and ship to Canada, Ireland, Netherlands, Denmark, Australia, Singapore, Austria, South Africa, New Zealand, France, and Germany. We will ship via USPS International First Class Mail or USPS International Priority Mail.
The recipient is responsible for any custom charges, taxes,duties; and any other charges associated with the duty or tax.
PLEASE NOTE THAT WE HAVE NO CONTROL OVER INTERNATIONAL SHIPPING TIMES. FIRST CLASS MAIL HAS NO TRACKING MECHANISM AND CAN TAKE FROM 1- 4 WEEKS OR MORE.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.